Frequent questions

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What is Cybercachetv and what services/products do they offer?

At Cybercachetv, we are the perfect online store to satisfy all your technological needs.

We offer home automation products, speakers, mobile phones, wearables, computers, computer accessories, phone accessories.

How can I contact your company?

Through WhatsApp you can write to us at or email:

What are the accepted payment methods?

We accept Visa, MasterCard, Clave, Paypal, Cash, Nequi, Yappy and even Cryptocurrencies cards.

How long does it take to receive an order?

Orders in Panama usually take between 24 and 48 business hours to be delivered to your address.
Please note that a special situation could arise and your order could be delayed a little longer.

Do you offer international shipping?

At an international level, each product will have its times and will depend a lot on our commercial allies abroad, but normally between 1 and 15 days maximum you will have to wait for its preparation and delivery times will depend on an external service.

What are the return and refund policies?

In the event that Cybercachetv is determined responsible for the reason for the return of a sale in Panama, we will be responsible for the return costs.
And as for the refund, it will be as mentioned in the policies and conditions of Cybercachetv .

Do you have any loyalty programs or discounts for frequent customers?

If you follow us on Instagram and send us to , a screenshot of this frequently asked question and a screenshot that you follow us on Instagram, you will receive a 10% discount on your next purchase.

Can I track my order?

Of course, on our website we will keep you informed of the status of your order, we will upload updates and you can write to us if you have questions.

Do you offer technical assistance or after-sales support?

That's right, you can write to us at if you have questions about how to use any of our products.

Can I cancel or modify my order once it has been placed?

Once the shipment is made, it will no longer be possible to cancel or modify it.

Do you offer a warranty on your products?

Products in Panama have a guarantee of up to a maximum of 15 days after receiving it, this guarantee only applies to factory errors, it does not apply to damage caused by the end user, transport damage or any damage that can be understood to be not the responsibility of Cybercachetv. .

Cybercachetv must guarantee that the damage is indeed a manufacturing defect, so Cybercachetv will carry out tests on the returned device, verifying that the series of the product sold matches that of the returned product to determine if it applies to a refund, for which Cybercachetv would have 5 days business to issue a judgment after receiving a returned product and from the judgment between 24 and 48 hours to make the complete or partial return of the product as mentioned in our policies and conditions.